INNER-SOLE REPLACEMENTS - FREE SHIPPING
Freshen up your little ones Billycart Kids shoes with a pair of replacement inner-soles!
- Free Shipping applies automatically at checkout
- Select the shoe name on your existing innersole tag and size required - you will automatically receive the correct insole colour and material for your exact style (photo is sample colour only)
- 2 inner-soles per packet
- Innersoles made specifically for Billycart Kids styles and sizes and not for other brands of shoes
- Fabric inner-soles are machine-washable in a dedicates bag
- Choose your style & size carefully - this item cannot be returned or exchanged
We have recently converted our sizing to EU sizes.
Check the table below for conversions
Don’t know what size to buy?
IT’S EASIER THAN YOU THINK!
FOLLOW THESE EASY STEPS:
- Have your child stand on a piece of paper
- Trace around both feet
- With a ruler, measure the length of each foot on the paper and take note of the longest measurement
- Use the size chart below to find the correct size
Important note: Sizing recommendations in the chart below INCLUDE approximately 1cm growth room allowance. We do not recommend more than 1.4cm of growth room for babies or toddlers.
Did you know, you can guarantee the right fit the first time using out Billycart Kids custom foot measurer for $9.95 with free shipping HERE
Sizing recommendations INCLUDE approximately 1cm growth room allowance
Easily convert from another brand with the below chart:
Most Australian children's shoe brands have slightly different sizing. Some brands can measure up to 1.5 sizes bigger. It's important to measure every time you purchase new shoes to ensure the correct fit the first time.
If purchasing two different styles in the same size, when you receive your shoes you may notice that one style may appear smaller than the other, even though they are the same size. This is because some of our shoe styles use thicker outer materials than others. We have carefully based our sizing off the inner-sole measurement to ensure the perfect fit for your child's growing foot
Please be aware of the current nationwide postal delays.
We strongly encourage customers to choose Express shipping at our discounted rate of $12.00
HOW MUCH FOR STANDARD SHIPPING?
Australia - Standard shipping is capped at $9 for all orders
Australia - Express shipping is capped at $15 for all orders (current discounted rate $12)
New Zealand – Standard shipping is capped at $12 for all orders
Express shipping is currently not available for New Zealand
DO YOU OFFER EXPRESS SHIPPING?
Yes! Select the “Express Shipping” option at the checkout for Australian delivery capped at $15 (current discounted rate $12)
DO YOU SHIP INTERNATIONALLY?
We currently ship to Australia and New Zealand.
PRE-SALE SHIPPING TIME FRAMES
All pre-sale orders are shipped as soon as they arrive to our warehouse. Please check the description of individual items for estimated dispatch dates.
*** Please Note: ALL ITEMS in your order will be posted together. If you order a pre-sale item and a stocked item within the same transaction, all your items will be posted together when the pre-order stock has arrived to warehouse. To avoid waiting, you can order stocked items and pre-sale items in separate transactions.
STANDARD SHIPPING TIME FRAMES
All stocked items are dispatched from our Melbourne warehouse in Australia within 2 business days of purchase. Please refer to Australia Post delivery time frames to estimate date of delivery. Purchases can be tracked via the link in your confirmation email once shipped.
UPDATE: Australia Post have advised that in the lead up to Christmas and during Covid lockdowns parcel tracking may take up to 10 days to update on their website and that delays of 2-3 weeks are now considered "normal" for standard shipping. We strongly encourage customers to choose Express shipping
HOW DO I KNOW WHEN MY ORDER HAS BEEN POSTED
You will automatically sent emails at each stage of the shipping process.
WHAT HAPPENS IF I ENTERED THE WRONG ADDRESS AT CHECKOUT?
Orders can only be sent to the shipping address entered during the checkout process. Where the incorrect address is entered, orders can only be reshipped to a new address at the expense of the customer. We are unable to reship an order when it has been tracked as delivered.
We are happy to offer a store credit (less original shipping costs), within 14 days of purchase. To be eligible for a store credit, please ensure your shoes are returned in unworn, resalable condition using a traceable postage method (such as Registered Post). Billycart Kids take no responsibility for returned items lost in transit. Please allow up to 14 business days for your store credit to be processed once your item(s) are received by us.
We are unable to offer exchanges on purchases, for incorrect size or change of mind. If you wish to change size or style then please return your items for a store credit and then re-order as per your new requirements.To get the right fit, the first time, be sure to measure the foot accurately and consult our Sizing Guide before you order.
It’s a good idea to try new shoes on indoors, on a clean floor when you first receive them. Be sure to remove all the paper packing in the toe, before fitting them on your child.
- Ensure shoes are in unworn, original condition and packaging
- Ensure within 14 days of purchase
- Print return form ( DOWNLOAD RETURNS FORM )
- Pack item in secure packaging
- Include copy of “Returns Form”
- Post item to return address
PO Box 625
Gatton, QLD, 4343
STORE CREDIT PROCESSING TIME
Store credits will be processed less the original cost of shipping. Please allow up to 14 days from the time the request was received by our office to receive your store credit. Please Contact Us if you have not received an email to notify your credit has been processed within these timeframes
We aim for 100% satisfaction. If you believe you have received a pair of shoes with a manufacturing fault, please contact us immediately via email at email@example.com as this is not a common occurrence. Please note that general wear and tear, or damage as a result of moisture (eg. mould) is not considered a manufacturing fault.