0
Bag (0) 0
  • AUSTRALIAN OWNED & OPERATED  
  • $9 FIXED SHIPPING AUSTRALIA WIDE 
  • AFTERPAY AVAILABLE
  • Home
  • Contact Billycart Kids

Contact Billycart Kids

Australia’s home of first walker, pre walker and toddler shoes

We love hearing from our customers. 

If you have a question about our range, our sizing, or our shipping or return policies first check out our handy FAQ page. 

If you can’t find the answer to your question, send us a message below and we’ll be in touch as soon as we can.

Please note: Our team are busy parents too – we’re often talking to customers, designing new styles or chasing our own little adventurers. We try our best to respond to all enquiries within two business days.

WHAT ARE YOU LOOKING FOR?

View all products

Empty result

MY BAG

SUBTOTAL

PROCEED TO CHECKOUT VIEW SHOPPING BAG
Your shopping bag is empty.
MY WISH LIST
VIEW WISH LIST
Your wish list is empty.

Thanks for subscribing!

Continue shopping

We have recently converted our sizing to EU sizes.
Check the table below for conversions

Don’t know what size to buy?
IT’S EASIER THAN YOU THINK!

 FOLLOW THESE EASY STEPS:     

How to measure baby or toddler foot for shoe sizing
  1. Have your child stand on a piece of paper
  2. Trace around both feet
  3. With a ruler, measure the length of each foot on the paper and take note of the longest measurement
  4. Use the size chart below to find the correct size

Important note: Sizing recommendations in the chart below INCLUDE approximately 1cm growth room allowance. We do not recommend more than 1.4cm of growth room for babies or toddlers. 


Did you know, you can guarantee the right fit the first time using out Billycart Kids custom foot measurer for $9.95 with free shipping HERE 

 

Sizing recommendations INCLUDE approximately 1cm growth room allowance

Children's Foot Size Shoe Measurement Australia Billycart Kids Guide
 

 

Easily convert from another brand with the below chart:

Childrens Foot measuring conversion chart Australian Brands

 

Most Australian children's shoe brands have slightly different sizing.  Some brands can measure up to 1.5 sizes bigger. It's important to measure every time you purchase new shoes to ensure the correct fit the first time. 

If purchasing two different styles in the same size, when you receive your shoes you may notice that one style may appear smaller than the other, even though they are the same size. This is because some of our shoe styles use thicker outer materials than others. We have carefully based our sizing off the inner-sole measurement to ensure the perfect fit for your child's growing foot

We are happy to offer a store credit (less original shipping costs), within 14 days of purchase. To be eligible for a store credit, please ensure your shoes are returned in unworn, resalable condition using a traceable postage method (such as Registered Post). Billycart Kids take no responsibility for returned items lost in transit. Please allow up to 14 business days for your store credit to be processed once your item(s) are received by us.

We are unable to offer exchanges on purchases, for incorrect size or change of mind. If you wish to change size or style then please return your items for a store credit and then re-order as per your new requirements.

 To get the right fit, the first time, be sure to measure the foot accurately and consult our Sizing Guide before you order.

It’s a good idea to try new shoes on indoors, on a clean floor when you first receive them. Be sure to remove all the paper packing in the toe, before fitting them on your child.



RETURN PROCESS

    1. Ensure shoes are in unworn, original condition and packaging
    2. Ensure within 14 days of purchase
    3. Print return form ( DOWNLOAD RETURNS FORM )
    4. Pack item in secure packaging
    5. Include copy of “Returns Form”
    6. Post item to return address

             Billycart KidS
             PO Box 625
             Gatton, QLD, 4343



    STORE CREDIT PROCESSING TIME

    Store credits will be processed less the original cost of shipping. Please allow up to 14 days from the time the request was received by our office to receive your store credit. Please Contact Us if you have not received an email to notify your credit has been processed within these timeframes

     

    MANUFACTURING FAULTS

    We aim for 100% satisfaction. If you believe you have received a pair of shoes with a manufacturing fault, please contact us immediately via email at hello@billycartkids.com.au as this is not a common occurrence. Please note that general wear and tear, or damage as a result of moisture (eg. mould) is not considered a manufacturing fault.

     

    WISH LIST AND COMPARE

    Do you want to add products to your personal account?

      YES
      NO

      We use cookies to ensure that we give you the best experience on our website.

      PRIVACY POLICY
      ACCEPT