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FAQ

SHOE FEATURES

Most Billycart Kids shoes feature:

- Flexible, soft rubber soles for balance and coordination - Comfortable, wide toe to fit the natural shape of the feet

- Ergonomic foot pads for comfort and support

- Light-weight materials to support easy movement

- Anti-slip sole tread for balance and safety

- Quality materials for easy cleaning and long lasting wear

- Strong Velcro & elastic straps that are easy for you to slip on

- Reinforced heel for support and lasting wear

- Breathable mesh lining for comfort

- Machine-washable, padded inner-soles for easy cleaning

GIFT VOUCHERS

Gift vouchers can be purchased here

To use your gift voucher, just type in your gift voucher number during the checkout process and press the "apply" button

SHOE SIZING

Based on customer feedback we have changed our online size descriptions to EU sizing for easier comparisons with other children's shoe brands.

Each style shows the size in EU as well as bk (Billycart Kids) sizes. Use the bk size when using the Billycart Kids Foot Measurer to measure your child's foot

Be sure to review our size chart before ordering here.

Add up to 1.4cm to the longest foot measurement for growth room.

When purchasing two different styles in the same size, you may notice that one style may appear smaller than the other, even though they are the same size. This is because some of our shoe styles use thicker outer materials than others. We have carefully based our sizing off the inner-sole measurement to ensure the perfect fit for your child's growing foot.

ORDER CHANGES & CANCELLATIONS

Please take care when ordering, we are generally unable to make changes to orders once they are processed and paid for. However, please Contact Us as soon as possible and we will do what we can to assist.

SHIPPING

All shipping information can be found here

REFUNDS & RETURNS

All refund and return information can be found here

PAYMENT OPTIONS

We accept Credit Cards, Paypal and Afterpay

SHOE CARE

LEATHER - We recommend wiping our leather shoes and sandals regularly with a clean, damp cloth or specially labelled "leather wipes".

INNER-SOLES- For shoes with non-leather, removable inner-soles, the inner-soles can be hand washed or placed in the washing machine on a gentle cycle.

SUEDE - We recommend spraying with a protective spray before use

RUBBER SOLES - For the sole of the shoes, as well as mesh and canvas fabrics, you might like to use a toothbrush to gently scrub these areas with a mild soap or detergent.

USING YOU FOOT MEASURER

1. With your child in a standing position, place their heel against the curved end of the foot measuring device

2. Push the white slider onto the end of their toe

3. Remove their foot and keep the white slider in position

4. Take note of their foot length in cms

5. Use the table in our size guide to determine which size to order here

GET 10% OFF YOUR FIRST ORDER!!*

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