Returns
To avoid returns and to get the right fit the first time, be sure to measure the foot accurately and consult our Sizing Guide before you order.
It’s a good idea to try new shoes on indoors, on a clean floor when you first receive them. Be sure to remove all the paper packing in the toe, before fitting them on your child.
** Sale items are final and are not eligible for returns **
For all orders, we are happy to offer a store credit (less original shipping costs), within 21 days of purchase. To be eligible for a store credit, shoes must be returned in unworn condition and in original packaging. SALE items are final and are not eligible for return.
Billycart Kids take no responsibility for returned items lost in transit. Please allow up to 21 business days for your store credit to be processed once your item(s) are received by us.
We are unable to offer straight exchanges or refunds. If you wish to change size or style then please return your items for a store credit and then re-order as per your new requirements.
RETURN PROCESS
1. Ensure shoes are in unworn, original condition and packaging
2. Ensure within 21 days of purchase
3. Print return form (DOWNLOAD RETURNS FORM)
4. Pack item in secure packaging. Include copy of “Returns Form”
5. Post item to return address
Billycart Kids
Efficient Warehouse
82-86 Berkshire Road
Sunshine North VIC 3020
Before using your store credit, be sure to measure the foot accurately and consult our Sizing Guide.
Store credits will be processed less the original cost of shipping. Please allow up to 14 days from the time the request was received by our office to receive your store credit.
Please Contact Us if you have not received an email to notify your credit has been processed within these timeframes
We aim for 100% satisfaction. If you believe you have received a pair of shoes with a manufacturing fault, please contact us immediately with a photo via email at hello@billycartkids.com.au as this is not a common occurrence. Please note that general wear, or damage as a result of water or moisture will not be considered a manufacturing fault.
