Shipping & Delivery
Please be aware of the current nationwide postal delays.
We strongly encourage customers to choose Express shipping at our discounted rate of $12.00
HOW MUCH FOR STANDARD SHIPPING?
Australia - Standard shipping is capped at $9 for all orders
Australia - Express shipping is capped at $15 for all orders (current discounted rate $12)
New Zealand – Standard shipping is capped at $12 for all orders
Express shipping is currently not available for New Zealand
DO YOU OFFER EXPRESS SHIPPING?
Yes! Select the “Express Shipping” option at the checkout for Australian delivery capped at $15 (current discounted rate $12)
DO YOU SHIP INTERNATIONALLY?
We currently ship to Australia and New Zealand.
PRE-SALE SHIPPING TIME FRAMES
All pre-sale orders are shipped as soon as they arrive to our warehouse. Please check the description of individual items for estimated dispatch dates.
*** Please Note: ALL ITEMS in your order will be posted together. If you order a pre-sale item and a stocked item within the same transaction, all your items will be posted together when the pre-order stock has arrived to warehouse. To avoid waiting, you can order stocked items and pre-sale items in separate transactions.
STANDARD SHIPPING TIME FRAMES
All stocked items are dispatched from our Melbourne warehouse in Australia within 2 business days of purchase. Please refer to Australia Post delivery time frames to estimate date of delivery. Purchases can be tracked via the link in your confirmation email once shipped.
UPDATE: Australia Post have advised that in the lead up to Christmas and during Covid lockdowns parcel tracking may take up to 10 days to update on their website and that delays of 2-3 weeks are now considered "normal" for standard shipping. We strongly encourage customers to choose Express shipping
HOW DO I KNOW WHEN MY ORDER HAS BEEN POSTED
You will automatically sent emails at each stage of the shipping process.
WHAT HAPPENS IF I ENTERED THE WRONG ADDRESS AT CHECKOUT?
Orders can only be sent to the shipping address entered during the checkout process. Where the incorrect address is entered, orders can only be reshipped to a new address at the expense of the customer. We are unable to reship an order when it has been tracked as delivered.