Frequently Asked Questions
All you need to know about Billycart Kids shoes
What’s so great about Billycart Kids shoes?
Our shoes are designed to mimic the barefoot walking experience as closely as possible, which is so important for growing little feet.
Most of our shoes feature:
- Flexible, soft rubber soles for balance and coordination
- Comfortable, wide toes to fit the natural shape of little feet
- Ergonomic foot pads for comfort and support
- Lightweight materials to support easy movement
- Anti-slip sole tread for balance and safety
- Quality materials for easy cleaning and long lasting wear
- Strong velcro and elastic straps that are no fuss and quick to put on
- Reinforced heel for support
- Breathable mesh lining for comfort, to be worn with or without socks
- Removable, machine-washable, padded inner-soles for easy cleaning
And our shoes are uniquely designed in Australia, by an Australian owned and operated company.
I’ve never purchased children’s shoes online before. How do I know which size to order?
One of the most frustrating things about buying kids shoes is that there are no set standard sizes – this makes it really difficult to order online.
When purchasing Billycart Kids shoes for the first time, refer to our super handy children's shoe sizing guide.
Or check out the Billycart Kids foot size measurer which is available with free shipping.
When measuring, remember to add up to 1.4cm to the longest foot measurement for some growth room.
Also, when you purchase two different styles in the same size, you may notice that one style appears smaller than the other. This is because some of our shoe styles use thicker outer materials than others. We’ve carefully based our sizing off the inner-sole measurement to ensure the perfect fit for your child's growing foot.
How do I use the Billycart Kids foot measurer?
- With your child in a standing position, place their heel against the curved end of the children’s foot measuring device.
- Push the white slider to the end of their big toe.
- Remove their foot and keep the white slider in position.
- Take note of their foot length in cms.
- Use the table in our children’s shoe size guide to determine which size to order.
Why are your shoes in EU and not AU sizes?
We made this change based on customer feedback, to allow easier comparison with other children's shoe brands.
Each of our product descriptions shows the style in EU as well as bk (Billycart Kids) sizes. Refer to the bk size when using the Billycart Kids Foot Measurer to measure your child's foot.
Why don’t all Billycart Kids styles come in all sizes?
Because the soles on our shoes are specifically designed for different ages – for example, babies have different walking abilities to toddlers, so they need different soles. The upper designs of the shoes need to be adapted for each style of sole.
Does my child need to wear socks with their Billycart shoes?
Nope! Our shoes are nice and soft inside, so they’re perfect to wear with or without socks.
Can Billycart Kids shoes be worn outside?
Yes! All our styles are super durable and are perfect for inside and outside wear.
How do I care for Billycart Kids shoes?
Leather uppers: We recommend wiping our leather shoes and sandals regularly with a clean, damp cloth or specially labelled "leather wipes".
Removable fabric inner-soles: You can hand wash inner-soles, or place them in the washing machine on a gentle cycle.
Removable leather inner-soles: Simply remove the insole and wipe clean.
Suede: We recommend spraying suede with a protective spray before use.
Rubber soles, or canvas and mesh uppers: You might like to use a toothbrush to gently scrub these areas with a mild soap or detergent.
Where can I buy Billycart Kids shoes in store?
New South Wales
How can I become a Billycart Kids stockist?
If you have a retail store and you’re interested in becoming a stockist of Billycart Kids, we would love to hear from you! Please email us at firstname.lastname@example.org.
Orders and payments
How do I use my gift voucher?
When you get to the checkout section, just type your gift voucher number in and press ‘apply’.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Afterpay.
I’ve just completed my purchase. Can I change my order?
Please take care when ordering as we are generally unable to make changes to orders after they’re processed and paid for.
If you do experience issues, please get in touch and we’ll do what we can to assist you.
I’ve ordered on pre-sale. What happens next?
All pre-sale orders are shipped as soon as they arrive at our warehouse. Please check the description of individual items for estimated dispatch dates.
Please Note: ALL ITEMS in your order will be posted together. If you order a pre-sale item and a stocked item within the same transaction, all your items will be posted together when the pre-order stock has arrived at the warehouse. To avoid waiting, you can order stocked items and pre-sale items in separate transactions.
Shipping and delivery
How much does shipping cost? When will my order get to me? Do you ship overseas?
You’ll find the answers to all your shipping-related questions on our shipping information page.
My order hasn’t arrived yet. Where is it?
We pack and ship most orders from our Melbourne warehouse within 2 business days. Once your order has shipped you’ll receive an email with your Australia Post tracking details.
Please note: Australia Post is currently experiencing significant delays. These delays are frustrating for everyone, but unfortunately they are outside of our control, and we thank you for your patience and understanding.
If your order has been delayed for more than three weeks, please get in touch with our team and we’ll lodge an inquiry with Australia Post on your behalf.
Can I exchange my purchase? Can I have a refund?
You’ll find the answers to all your exchange, return and refund-related questions on our returns policy page.
I have a question that hasn’t been answered here...
Our friendly team is always happy to help you out! Head to our contact page to get in touch with us.